Registered Office (UK) LTD (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you engage with us, whether through our website, in person, via correspondence, or as part of the services we provide. It applies to clients, prospective clients, website users, suppliers, and any individual whose personal information we process in the course of our business.
We are a company registered in England and Wales under company number 09347868, with our registered office at 85 Great Portland Street, First Floor, London, W1W 7LT. We are registered with the Information Commissioner’s Office (ICO) as a data controller under registration number ZA219698.
This Privacy Policy outlines how we comply with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These laws set out your rights as an individual and our responsibilities as an organisation when handling your personal data.
We encourage you to read this policy carefully to understand how and why we use your information, and your rights in relation to it. By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions, concerns, or would like further information about any aspect of this policy or how your data is handled, please contact us using the details provided in the ‘Contact Information’ section below.
You agree that we are entitled to obtain, use and process the information you provide to us to enable us to carry out the services you have requested.
Personal data relates to any information about you which may include:
The specific purposes for which we use your personal data will depend on the nature of our relationship with you and the services we are providing. In all cases, we collect and use only the personal data that is necessary and relevant for those purposes.
We may use your personal data for the following purposes:
1. To Provide Our Services
We use your personal information to deliver the services you have requested or contracted with us to provide. This includes, but is not limited to:
2. For Identity Verification and Regulatory Compliance
We process personal data to comply with legal obligations including those under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, HMRC regulations, and other relevant statutory requirements. This includes:
3. To Administer Our Business Relationship
We process your personal data to manage our ongoing contractual relationship with you, including:
4. To Protect Our Legal Rights and Business Interests
We may process your data where it is necessary for the protection of our legitimate interests, provided that such interests are not overridden by your rights and freedoms. These may include:
5. To Improve Our Services
We may use non-sensitive personal data (such as feedback or usage trends) to:
Wherever possible, this information is anonymised or aggregated before use.
6. For Marketing Communications (with Your Consent)
With your explicit consent, we may use your personal data to send you marketing communications regarding updates, new services, promotions, or events we believe may be of interest to you. You have the right to withdraw your consent or update your marketing preferences at any time by contacting us or using the unsubscribe link in our communications.
We will never sell or rent your data to third parties for marketing purposes.
We understand that users of our website want assurance that their data will not be used for any purpose unintended by them and will not be passed onto or sold to a third party.
We will only use your personal data when the law allows us to do so, and most commonly, to enable us to provide the requested services to you:
We may receive data from you for the purposes of identifying you and where you live, such as a copy of your passport and proof of address, such as a utility bill to meet our ‘Know Your Client’ and money laundering requirements.
Providing a service to you may require us to use third party software. These may include, but are not limited to:
We may also use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page and how we perform in providing content to you.
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
See our Site Security policy for more information.
You can access all your personally identifiable information that we collect online and maintain by emailing us at contact@mycosupport.co.uk. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error, or amend this via your online portal.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
You may request deletion of your personal information by us. We may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database but may remain in our archives. We may also retain your information for fraud prevention or similar purposes.
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use the full functionality of our website. The ways we may use cookies are as follows:
When you make a payment to us, whether by one-time card transaction, online payment portal, or through the setup of a direct debit, we may process certain information related to your payment method in order to facilitate the transaction securely and in accordance with applicable financial regulations. At the point of payment, you may be transferred to a secure page on the website of Stripe that page may be dressed in our "livery", but it is not controlled by us.
We do not store your full credit card or debit card numbers, CVV security codes, or full bank account details on our own systems. Instead, all sensitive payment data is processed and stored securely by Stripe, who are certified to PCI DSS (Payment Card Industry Data Security Standard) compliance level.
The types of information that may be collected and processed in relation to your payment include:
This information is used solely for the following purposes:
All direct debit arrangements are covered by the Direct Debit Guarantee, and we will always obtain your clear and verifiable consent before initiating any payment instruction. You may cancel a direct debit at any time by contacting your bank and informing us directly.
We take all reasonable steps to ensure that your payment information is transmitted securely. Secure Sockets Layer (SSL) encryption is used for all online payment portals, and we do not share any of your payment information with third parties except where necessary to fulfil your transaction, comply with legal obligations, or enforce contractual terms.
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology, such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
If you send us information in connection with a job application, we may keep it for up to 1 year in case we decide to contact you later.
If we employ you, we collect information about you and your work from time-to-time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for 6 years before destroying or deleting it.
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
This is information given to us by you in your capacity as an affiliate (or reseller) of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation.
Our websites are hosted in the EU. We also use outsourced services in countries outside the EU from time-to-time in other aspects of our business. Accordingly, data obtained within the UK may be "processed" outside the UK and data obtained in any other country may be processed within or outside that country.
This privacy policy has been compiled to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately. Except as set out above, we do not share, or sell, or disclose to a third party, any personally identifiable information collected on our websites.