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May 18th 2026
Article by PolicyBee
When it comes to buying professional insurance, we get the feeling most people think the man in the middle is a hindrance, not a help. So why use an insurance broker?
The problem is, buyers tend to think that any additional link in the chain means more cost and hassle to them. And insurers encouraging people to ‘go direct’ only serves to rubber-stamp this feeling.
But don’t pick up the phone to that one-stop, do-it-all, household name insurer just yet. Not surprisingly, we reckon there are compelling reasons to use a specialist insurance broker instead.
Brokers aren’t tied to any one insurer. A quick chat with you is usually all they need to find a suitable policy from the insurers they work with. That means you get the right cover at the right cost.
We’re guessing you’ve probably not studied the technical ins and outs of, say professional indemnity insurance. A lot of brokers have, however, and that makes them an expert. You’ll get the benefit of that expertise when they talk to you about the cover you need.
That same expertise applies to mid-term changes and queries too, with the added bonus that most brokers prefer to deal personally with the same customer whenever possible. That’s not always the case with large, direct operations using call centres.
Direct insurers can only offer you one policy: theirs. It’s often written for a mass market and it’s difficult, if not impossible, to tailor to your specific needs.
Unusual or multiple business activities, high-value property, exceptional contract requirements or just a box you can’t tick could all mean you need something different.
A broker recognises extraordinary requirements, identifies the cover you need, arranges it with an appropriate insurer and makes sure your documents are present and correct too.
Business insurance is pretty complex. If you’re not sure where to start, asking an impartial expert to help makes sense. That way you get the insurance you need, without the extra stress.
You’d be forgiven for thinking that this is where the broker falls down. You must be paying for that extra link in the chain, right?
Well, contrary to popular belief, brokers can offer cheaper policies than direct insurers.
How? It’s simple: insurers can give different (lower) rates to brokers than to their direct customers. That might seem odd but it’s for a good reason.
It’s because business through brokers is a lower risk for insurers. Brokers are professionals and their job is to properly assess their customers’ risks and find suitable cover. The theory is that insurers use brokers to choose the right policy with the right cover at the right price for any given customer – avoiding claims and maintaining the insurer’s income. And it works, too.
This is probably the best reason to use a broker. Frankly, when the worst happens, you need all the help you can get.
A broker represents you, not the insurer, and it’s their job to make sure your interests are covered. Business insurance claims can be complicated and time-consuming. The benefit of having an insurance professional there to guide you, monitor the claim’s progress, and make sure everything happens when it should, can’t be underestimated.
Brokers understand the technicalities of your policy and, in the event of a disputed claim, can argue the case on your behalf with the insurer. A good, respected broker really can be the difference between an insurer paying a claim and not.
The insurance industry is highly regulated. Especially for brokers. This regulation is great for you as a customer, though. It protects your rights as a consumer, and makes sure you’re getting the advice and service you deserve.
Before you choose a broker, make sure they’re regulated by the Financial Conduct Authority (FCA). The FCA ensure that brokers follow a set of guidelines designed to protect customers.
You should also check whether they’re authorised by the FCA to offer ‘advised sales’. This means they can use their expertise to provide you real advice on what kind of insurance you need. To do this, a broker has to complete a strict vetting and assessment process. So you know they’re the real deal.
Keep an eye out for brokers that belong to trade bodies too. Like the British Insurance Brokers Association (BIBA). BIBA, and other trade bodies, have standards and practices their members have to meet.
All in all, there’s no reason why you shouldn’t use an insurance broker rather than going to an insurer direct. In fact, find a good one and we reckon you’ll never go back. It can save you time, money, and leave you with a better level of cover. You’ll probably have an easier time if you need to make a claim too.
Ready to get your business insurance through a trusted broker? Give us a call on 0345 222 5391.
May 7th 2026
In today’s fast-paced world, customers expect businesses to be quick, responsive, and easy to reach. Whether you’re a growing SME or an established service provider, the way you handle calls can directly affect your reputation, customer satisfaction, and revenue. Missing calls doesn’t just mean missed messages — it can mean missed opportunities.
A call answering service is no longer seen as a ‘nice to have.’ Instead, it’s becoming a practical business tool that helps companies stay competitive. In this blog, we explore five key ways it can boost your business.
One of the biggest benefits is simple: you stop losing business due to missed calls. Many customers won’t leave a voicemail — they’ll call the next company on the list. This is especially true for industries like legal services, property, trades, and accountancy, where people often need quick answers.
With a professional answering service in place, every call is picked up, even during busy periods. That means new enquiries are captured, questions are handled quickly, and leads don’t slip away. In a competitive market, being reachable can make the difference between winning and losing a customer.
Your phone line is often the first direct contact a customer has with your business. A rushed answer, unanswered call, or voicemail can make you seem disorganised or too busy. On the other hand, a friendly and professional response builds trust and helps customers feel valued.
A call answering service gives your business a consistent first impression. At MYCO Connect, our telephone answering service can answer in your company name, follow tailored scripts, and handle enquiries without interrupting your team. This creates a smoother customer journey and builds confidence.
Calls are necessary, but they can also be disruptive. Constant interruptions break focus and slow productivity, especially when staff are juggling multiple tasks. If your team is repeatedly stopping to answer the phone, it can lead to delays, mistakes, and stress.
With an answering service, your team can stay focused on priority work while callers are still looked after. Calls can be filtered, messages taken accurately, and urgent queries transferred through.
As your business grows, call volumes often increase — but hiring extra admin support isn’t always possible or affordable. Recruiting, training, and managing staff takes time and adds ongoing costs. A call answering service provides flexible support without the commitment of a full-time hire.
Trust plays a big role in customer decision-making, especially when people are comparing similar businesses online. If customers can’t reach you easily, they may question how reliable you are. Clear and consistent communication helps build a strong reputation.
A call answering service helps your business appear responsive, organised, and professional — which can improve customer satisfaction and even encourage positive reviews. When people feel supported, they’re more likely to return, recommend you, and view your business positively.
A call answering service is not just about taking messages — it’s about improving customer experience, capturing more leads, saving time, and building a stronger business. In a competitive market, being responsive is one of the simplest ways to stand out.
If you’re regularly missing calls, feeling stretched, or looking to create a more professional customer journey, MYCO Connect’s dedicated telephone answering service can help. With monthly packages starting from just £35, it’s an easy and cost-effective way to upgrade how you handle calls. Explore our packages today and take your customer experience to the next level.
Apr 21st 2026
As a founder, you watch your costs closely.
At 15%, Employer National Insurance is one of the biggest costs that comes with growing your team. What many business owners do not realise is that there is a simple and fully compliant way to reduce it.
It is called Salary Sacrifice.
Here is how it works.
Instead of an employee paying pension contributions from their salary after tax, they agree to reduce their salary by that contribution amount. The employer then pays it directly into the pension.
Because the contribution is taken before National Insurance is calculated:
The employee pays less National Insurance.
The employer pays less National Insurance.
The pension contribution stays the same. But both sides save.
For growing businesses, those savings can add up quickly. As your team expands, so does the impact. A 10-worker business with average salaries of £45,000/year would save around £3,375 a year on National Insurance, whilst saving employees around £200 on their NET pay, for example.
Salary Sacrifice can help you:
There is one important point. It must be set up correctly. Proper documentation and payroll integration are essential.
When done properly, Salary Sacrifice becomes one of the smartest and simplest financial improvements a small business can make.
If you are a MYCO client and want to understand how this could work for your company, Husky can review your current setup and explain the savings clearly.
Sometimes the easiest wins are the ones hiding in plain sight.
Do you have any questions, you can book a call with Husky’s team: https://calendly.com/husky-workplace-pensions/myco
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