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Frequently Asked Questions

Quickly find out if we've already addressed your query

Which service do I need?

Each of our individual service and combined package pages explain in detail what each is for and how they work. While we try simplifying our services as much as possible, we realise some terms can seem confusing – especially if you are just starting out.
Our friendly and knowledgeable team at MYCO Works are happy to help walk you through the order process and answer any questions or queries you have about any of our services.

What ID do I need to provide and where do I upload it?

You are required to supply proof of your identity (passport, driving licence photocard, national identity card, military identity card, residence permit or visa) and proof of address (utility bill, bank statement, mortgage statement, council tax bill) within seven days of purchase.
You will be shown where to upload your ID once your order is complete.

How long does company formation take?

Once you complete the form on your account, we submit this to Companies House after we have reviewed your submission. If this is submitted during business hours, it may take up to 24 hours for your company to be formed. However, it could take longer.

Mail within UK is forwarded daily.
International mail is sent twice a week.
Yes. All we ask is that you let us know when you are coming in so we can ensure your mail is ready for collection.
The cost of forwarding business mail to you is:
  • Letters at £0.50 per item + Royal Mail 1st class postal charges.
  • Parcels at £5 per item + Royal Mail Tracked postal charges.
You are required to supply proof of your ID (passport, driving licence photocard, national identity card, military identity card, residence permit or visa) and proof of address (utility bill, bank statement, mortgage statement, HMRC Notice of Coding) within seven days. You will be shown where to upload your ID once your order is complete.
No, unfortunately our virtual office locations are not eligible for a 'Google My Business' profile on Google. However, other smaller online business directories might allow our locations to be used.
We accept an unlimited number of parcels, provided each is no larger than a standard shoebox (approx. 35x25x13cm) and weighs no more than 3kg.

Parcels are only accepted at 167-169 Great Portland Street, 85 Great Portland Street, and 7 Bell Yard (London); 50 Princes Street (Ipswich); and 5 South Charlotte Street (Edinburgh).

Our parcel handling fee is £5 per parcel for collection or forwarding (plus postage).

Oversize and/or overweight parcels (see above) will be refused.
You can choose either a London (0203), Edinburgh (0131) or Ipswich (01473) phone number which you can either use as your own number or you can divert calls to it when you are busy. When your number is called, we answer it in your company name. We then let the caller know they are through to reception and that your phone extension is busy. We will take a message and their contact information, which are all immediately uploaded to your online admin account and sent to you by email and via the MYCO smartphone app.
Our Telephone Answering Service operates between 9am-5:25pm Monday to Friday (excluding UK Bank Holidays)
Our goal is to have your line up and running within just one hour of receiving your payment and verified Know Your Customer (KYC) documents. Orders placed outside of our standard working hours will be processed promptly upon receipt, though there may be a slight delay due to additional processing requirements.
We will be adding a call forwarding service in the near future. All clients will be notified when this new service becomes available.
You are required to supply proof of your ID (passport, driving licence photocard, national identity card, military identity card, residence permit or visa) and proof of address (utility bill, bank statement, mortgage statement, HMRC Notice of Coding) within seven days. You will be shown where to upload your ID once your order is complete.
No, we do not automatically renew any of our services. We send a renewal email approx. a month before an annual renewal is due. These are followed by several reminders if action has not been taken.
Once you complete the form on your account, we submit this to Companies House after we have reviewed your submission. If this is submitted during business hours, it may take up to 24 hours for your company to be formed. However, it could take longer.
No, we only incorporate LTD or LIMITED companies. However, you may still use our choice of prestigious addresses for any other company type, including LLP, LLC or CIC.
A PSC is a 'Person with Significant Control’. It is a mandatory requirement for all companies to have a PSC.
No, a company secretary is optional.
After your company is formed, you will receive four documents, including a Certificate of Incorporation, Memorandum of Association, Articles of Association and First Board Minutes. If you'd like a Share Certificate, this can be requested upon company formation.
No, your residential address is only required for admin purposes but does not appear on the public register, unless you choose to use your residential address elsewhere on the form.
A Certificate of Good Standing is an official document that confirms a company has met all its filing obligations with Companies House, such as the confirmation statement and annual accounts. The purpose of the Certificate of Good Standing is to demonstrate (to potential customers, partners, and investors) that a company is fully operational, compliant, and legitimate.
Financial institutions often will require a certificate of good standing before a business bank account can be opened. Also, a business wishing to register in another country as a foreign corporation will, upon registration, must provide that country with a copy of a certificate of good standing from its home jurisdiction.
Yes - our apostilled documents service will provide you with a certificate that proves your company documents are genuine. Your documents will be legalised by attaching a stamped official certificate (an ‘apostille’) to them.
Apostilled documents are normally required by non-UK residents who have opened a UK limited company and are required to provide Apostilled documents in another country.
If you prefer to change the company name to one of your own choices, you can do so by purchasing the Company Name Change Service with us or doing this via Companies House.
Only the account holder for the company. This is to ensure that we comply with Anti-Money Laundering (AML) regulations and “Know Your Customer” requirements. We are unable to make the transfer until this information is provided.
All of our Ready-Made company purchases include one-year free Registered Office & Director Service Address, which allows you to receive statutory mail from Companies House and HMRC. If you’d also like to receive business mail for your company, you can add this via your account for an additional fee.

What is the difference?

Registered Office Address

Every limited company in the UK is required to have an address where official government written communication, such as letters from Companies House, HM Revenue & Customs (HMRC) or court documents can be sent. Protect your privacy and choose from one of our physical prestigious addresses in the UK. Our Registered Office Address service includes free mail forwarding or scan and upload of all statutory mail to your client portal.

Director Service Address

A director of a UK company is required to provide a service address to receive communications about the company. Our Director Service Address can be added to our Registered Office Address service for an additional £10.00 and covers all directors of a company (and partners of an LLP) and includes the forwarding of all directors' statutory mail or scan and upload to your client portal at no additional charge.

Virtual Business Address

If you wish to use our address for receiving non-governmental mail, purchase our Virtual Business Address service and use our address as your Business Address anywhere outside Companies House e.g., on your website, stationery, adverts etc. Business mail (from banks, suppliers, customers etc.,) is forwarded to you by 1st Class post or can be scanned and uploaded to your client portal for free. You’ll also have the opportunity to hire meeting rooms, plus have free access to our business lounge.

Virtual Business Plus

Our most popular package Virtual Business Plus includes the Registered Office Address, Director Service Address and Virtual Business Address services.

Unsure which Virtual Business Address package you need?

Use our handy flow diagram to quickly discover which of our packages best suits your business requirements.

Why is a Postal Deposit required?

For all services that include receiving business mail, we require a £20 postal
deposit to cover the cost of forwarding your business mail on to you.

When you opt for mail forwarding, your business mail is charged at £0.50p per letter (plus the cost of forwarding)

Once your postal deposit runs out, you are required to top it up. We send you a reminder when your postal deposit falls below £5.00

Our clients rate us as excellent

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