Frequently Asked Questions

Why do I need a Registered Office Address?

UK limited companies are legally required to have a UK registered office. Our registered office service covers use of our address for official government mail only. This address cannot be used for general business correspondence, for which you must also purchase our Business Address Service (Our Virtual Business Plus package covers both official and business mail). Using a Registered Office Address has the added benefit of protecting your personal address from appearing on the public register.

What qualifies as official mail, and what are the charges for mail forwarding?

Official government mail includes post from the following UK governing bodies:

Companies House
HM Revenue & Customs (HMRC)
HM Court documents (including Tribunals Services and Sheriff Court)
Office for National Statistics (ONS)
Information Commissioner's Office (ICO)
Department of Work & Pensions (DWP)
Government Gateway
Intellectual Property Office (IPO)
Ministry of Justice
The Pensions Regulator (TPR)
The Insolvency Service
UK Border Agency

By default, your official mail will be scanned daily and securely uploaded to your dedicated client portal at no additional cost. Let us know how you would like your mail to be sent via your admin panel and we will follow these instructions.
If you require a hard copy of a letter that has been scanned, please notify us within two weeks of the upload date via your client portal. We will forward the original to your mailing address for a fee of £0.50 plus postage per item.

Can I use this as a Director Service Address?

Yes, however you will need to purchase our ‘registered office & director service address’ package for £49.99 per year.
Anybody who becomes a director or officer of a company must be prepared to give a correspondence address for the public register. Our director service address covers all your companies’ directors and allows them to maintain their privacy by using our address. This will be the same as the registered office address of the company.

How do I change my Registered Office Address?

To change your company’s registered office address, submit form AD01 (for companies) or form LLAD01 (for LLPs) by post or you can sign into Companies House WebFiling online and make the change electronically. You must let Companies House know within 14 days of the change taking place.
If you would like us to make the change for you, we charge £12 +VAT and this service can be ordered through your account.

What documents do I need to provide for verification?

To complete the process, all Officers including Corporate Officers (except Secretaries) will need to provide one each of the following: One Government Issued Photo ID and One Proof of Address dated within the last three months, preferably a Bank Statement.
In addition, the account holder and the payment cardholder (if different from the account holder) will also be required to provide valid Photo ID for verification purposes.

Proof of ID accepted:
- Passport (UK or foreign)
- UK Driving Licence (full or provisional, photocard)
- National Identity Card (for EEA or Swiss nationals)

Proof of Address accepted:
(These must contain your full name and be dated within the last three months. Abbreviations of your name may not be accepted. Please note: we do not accept Proof of Address addressed to businesses.)

- Utility bill (gas, electric, television, landline phone bill)
- Bank, Building Society or Credit Union statement

Does my contract automatically renew at the end of my 12-month term?

No, we do not automatically renew our services. We send a renewal email a month before an annual renewal is due (followed by several reminders if action has not been taken).

Can I use your address on my ‘Google My Business’ profile?

No, unfortunately our virtual office locations are not eligible for a 'Google My Business' profile on Google. However, other smaller online business directories might allow our locations to be used.

Why do I need a Director Service Address?

A director of a UK company (and partners of LLPs) is required to provide an address to appear on the public record where legal documents from Companies House and HMRC can be sent to them personally. You can use your residential address for this purpose, but it will appear on the public record.

If there is more than one director, do we need to pay for each director?

Our Director Service Address service includes all directors, officers, PSC and shareholders of the same company.

What qualifies as official mail, and what are the charges for mail forwarding?

Official government mail includes post from the following UK governing bodies:

Companies House
HM Revenue & Customs (HMRC)
HM Court documents (including Tribunals Services and Sheriff Court)
Office for National Statistics (ONS)
Information Commissioner's Office (ICO)
Department of Work & Pensions (DWP)
Government Gateway
Intellectual Property Office (IPO)
Ministry of Justice
The Pensions Regulator (TPR)
The Insolvency Service
UK Border Agency

Can a Director Service Address be used as a Registered Office Address?

A Director Service Address can also be used as the Registered Office Address but must be added to your order because there is a separate charge to use the address as the company’s Registered Office Address. See Registered Office Address.

How do I change my Director Service Address?

To change the Director Service Address, submit form CH01 or use Webfiling to change the Director Service Address electronically. Should you need help making the update, please ask and we will talk you through it.

What documents do I need to provide for verification?

Does my contract automatically renew at the end of my 12-month term?

No, we do not automatically renew our services. We send a renewal email a month before an annual renewal is due (followed by several reminders if action has not been taken).

How does a Virtual Business Address work?

A Virtual Business Address can be used where you would show your place of business. For example, on your website and stationery.
When business mail is received, we will forward this to you, or if preferred we can open the mail and scan & upload it to your dedicated client portal. Personal mail will not be forwarded.
Should you need to host a meeting, we have a number of modern, unbranded meeting rooms to comfortably seat up to twelve people (fees apply).

Can I use a Virtual Business Address for my Registered Office Address?

Our Virtual Business Address cannot be used as a Registered Office Address or Director Service Address. However, if you purchase our Virtual Business Plus package, this can be used as your Virtual Business Address, Registered Office Address and Director Service Address.

How much do you charge for your meeting rooms?

Our meeting room prices in London, Edinburgh, and Ipswich, are as follows:

167-169 Great Portland Street, W1 (London): 4 meeting rooms to seat 4, 8 or 10 people
We charge £20 +VAT for our four-space meeting room, £40 +VAT for an eight-space meeting room and £50 per hour +VAT for a ten-space meeting room.
85 Great Portland Street, W1 (London): 1 meeting room to seat up to 4 people
We charge £20 per hour +VAT for our four-space meeting room.
7 Bell Yard, W2 (London): 1 meeting room to seat up to 6 people
We charge £30 per hour +VAT for our six-space meeting room.
5 South Charlotte Street, EH2 (Edinburgh): 3 meeting rooms to seat 4, 8 or 12 people
We charge £20 +VAT for our four-space meeting room, £40 +VAT for our eight-space meeting room and £60 per hour +VAT for our twelve-space meeting room.
50 Princes Street, IP1 (Ipswich): 3 meeting rooms to seat 8 or 10 people
We charge £40 +VAT for our eight-space meeting rooms and £50 per hour +VAT for a ten-space meeting room.

How long does the mail forwarding service take to set up?

Once you have purchased your Virtual Business Address or Virtual Business Plus service online, you can start using the service straight away. You will need to upload your ID and proof of address within seven days.

How frequently is mail forwarded?

Mail within UK is forwarded daily.
International mail is sent twice a week.

Can I collect mail from your office?

Yes. All we ask is that you let us know when you are coming in so we can ensure your mail is ready for collection.

Is there a charge for mail forwarding?

The cost of forwarding official and business mail to you is:

Letters at £0.50 per item + Royal Mail 1st class postal charges.
Parcels at £5 per item + Royal Mail Tracked postal charges.

What documents do I need to provide for verification?

Can I use your address on my ‘Google My Business’ profile?

No, unfortunately our virtual office locations are not eligible for a 'Google My Business' profile on Google. However, other smaller online business directories might allow our locations to be used.

Do you accept parcels?

Yes, we accept parcels at 167-169 Great Portland Street, 85 Great Portland Street, and 7 Bell Yard (London); 50 Princes Street (Ipswich); and 5 South Charlotte Street (Edinburgh) offices. Parcels should be addressed to your business name, not exceed standard shoebox dimensions (35cm x 25cm x 13cm), and weigh no more than 3kg. Handling fees are £5 per parcel for collection or forwarding, plus postage. Oversized or overweight parcels may incur additional charges or be refused. Please note, goods are not insured while on our premises. For more details, refer to our Terms and Conditions.

What is the difference between Virtual Business Address and Virtual Business Plus?

A Virtual Business Address can be used where you would show your place of business. For example, on your website and stationery. When business mail is received, we forward this to you, or if preferred, open the mail and scan and upload it to your dedicated client portal. Personal mail will not be forwarded.
Should you need to host a meeting, we have a range of modern, unbranded meeting rooms to comfortably seat up to 12 people for private meetings.
Virtual Business Plus has the added benefits of being able to use our choice of prestigious addresses as your Virtual Business Address, as well as your Registered Office Address and Director Service Address.

How much do you charge for your meeting rooms?

Our meeting room prices in London, Edinburgh, and Ipswich, are as follows:

167-169 Great Portland Street, W1 (London): 4 meeting rooms to seat 4, 8 or 10 people
We charge £20 +VAT for our four-space meeting room, £40 +VAT for an eight-space meeting room and £50 per hour +VAT for a ten-space meeting room.
85 Great Portland Street, W1 (London): 1 meeting room to seat up to 4 people
We charge £20 per hour +VAT for our four-space meeting room.
7 Bell Yard, W2 (London): 1 meeting room to seat up to 6 people
We charge £30 per hour +VAT for our six-space meeting room.
5 South Charlotte Street, EH2 (Edinburgh): 3 meeting rooms to seat 4, 8 or 12 people
We charge £20 +VAT for our four-space meeting room, £40 +VAT for our eight-space meeting room and £60 per hour +VAT for our twelve-space meeting room.
50 Princes Street, IP1 (Ipswich): 3 meeting rooms to seat 8 or 10 people
We charge £40 +VAT for our eight-space meeting rooms and £50 per hour +VAT for a ten-space meeting room.

How long does the mail forwarding service take to set up?

Once you have purchased your Virtual Business Plus service online, you can start using the service straight away. You will need to upload your ID and proof of address within seven days.

How frequently is mail forwarded?

Mail within UK is forwarded daily.
International mail is sent twice a week.

Can I collect mail from your office?

Yes. All we ask is that you let us know when you are coming in so we can ensure your mail is ready for collection.

Is there a charge for mail forwarding?

The cost of forwarding official and business mail to you is:

Letters at £0.50 per item + Royal Mail 1st class postal charges.
Parcels at £5 per item + Royal Mail Tracked postal charges.

What documents do I need to provide for verification?

Can I use your address on my ‘Google My Business’ profile?

No, unfortunately our virtual office locations are not eligible for a 'Google My Business' profile on Google. However, other smaller online business directories might allow our locations to be used.

Do you accept parcels?

How does the Telephone Answering Service work?

You can choose either a London (020), Edinburgh (0131) or Ipswich (01473) phone number which you can either use as your own number or you can divert calls to it when you are busy. When your number is called, we answer it in your company name. We then let the caller know they are through to reception and that your phone extension is busy. We will take a message and their contact information, which are all immediately uploaded to your online admin account and sent to you by email and via the MYCO smartphone app.

What days and hours does your Telephone Answering Service operate?

Our Telephone Answering Service operates between 9am-5:25pm Monday to Friday (excluding UK Bank Holidays)

How long does it take to set up my Telephone Answering Service?

Our goal is to have your line up and running within just one hour of receiving your payment and verified Know Your Customer (KYC) documents. Orders placed outside of our standard working hours will be processed promptly upon receipt, though there may be a slight delay due to additional processing requirements.

Can I have my calls forwarded to me?

We will be adding a call forwarding service in the near future. All clients will be notified when this new service becomes available.

How much do I pay for each call?

Unlike some of our competitors, here at MYCO Works we do not charge per call. Once you pay your annual fee for our Telephone Answering Service there will be no further charges.

What documents do I need to provide for verification?

Does my contract automatically renew at the end of my 12-month term?

No, we do not automatically renew any of our services. We send a renewal email approx. a month before an annual renewal is due. These are followed by several reminders if action has not been taken.

What information do you need from me?

You will be required to fill out a short form which asks the details of your directors, shareholders etc.

How soon can I start using my virtual office address?

As soon as your Know Your Customer (KYC) documents are submitted and verified, you're good to go!

Do you set up LLP, LLC or CIC companies?

No, we only incorporate LTD or LIMITED companies. However, you may still use our choice of prestigious addresses for any other company type, including LLP, LLC or CIC.

What is a PSC and do I need to have one?

A PSC is a 'Person with Significant Control’. It is a mandatory requirement for all companies to have a PSC.

Do I need to have a secretary?

No, a company secretary is optional.

How can I check if my company name is available?

To discover if your desired company name is available, you can use our company name checker on our website.

How many shares should I have?

If you are unsure, we recommend starting with one share at a value of £1. However, for more in-depth assistance, we advise you to contact an accountant for further advice.

What documents do you provide?

After your company is formed, you will receive four documents, including a Certificate of Incorporation, Memorandum of Association, Articles of Association and First Board Minutes. If you'd like a Share Certificate, this can be requested upon company formation.

Will my residential address appear on the public register?

No, your residential address is only required for admin purposes but does not appear on the public register, unless you choose to use your residential address elsewhere on the form.

Do I need a Certificate of Good Standing?

A Certificate of Good Standing is an official document that confirms a company has met all its filing obligations with Companies House, such as the confirmation statement and annual accounts. The purpose of the Certificate of Good Standing is to demonstrate (to potential customers, partners, and investors) that a company is fully operational, compliant, and legitimate.
Financial institutions often will require a certificate of good standing before a business bank account can be opened. Also, a business wishing to register in another country as a foreign corporation will, upon registration, must provide that country with a copy of a certificate of good standing from its home jurisdiction.

Can I get my documents legalised?

Yes - our apostilled documents service will provide you with a certificate that proves your company documents are genuine. Your documents will be legalised by attaching a stamped official certificate (an ‘apostille’) to them.
Apostilled documents are normally required by non-UK residents who have opened a UK limited company and are required to provide Apostilled documents in another country.

I would like to purchase the 'Company Formation Only' package, do I need to provide ID and proof of address?

No, if you purchase our £50 'Company Formation Only' package, you are not required to provide ID and proof of address.

If you purchase any other of our listed services from our website, to comply with Anti-Money Laundering (AML) regulations and ‘Know Your Customer’ (KYC) requirements we need to obtain proof of identification and proof of residential address documents for all account holders who use our address and phone services.

What will I receive?

With the Ready Made Company, you will receive:
- 1 Year Registered Office Address and Service Addresses for your company (Renews at £49.99 on an annual basis)
- Confirmation Statement (to update the changes to shareholding at Companies House)
- Online admin portal to manage your company and view official mail

How does the service work?

Simply put, once we receive the relevant details we need from you (sent via email upon purchase) and we will make all the relevant changes for you and the company is now yours!

What are the benefits of purchasing a Ready Made Company?

Ready Made companies may have been registered with Companies House for a number of years, and this shows longevity, making your business appear more established than it might be. This is great for increasing trust with new or prospective clients as it gives the impression that you have been trading for longer than you have.

Can I change the company name?

If you prefer to change the company name to one of your own choices, you can do so by purchasing the Company Name Change Service with us or doing this via Companies House.

Is it safe to buy a Ready Made Company?

Yes! When you buy a ready made company you are getting a dormant UK company with no trading history, so you can rest assured that the company is financially clean and there are no outstanding burdens.

Do I have to use my own address as the company’s Registered Office/Service Address?

No. If you use our Ready Made, you can use our address as your company’s Registered Office and Directors Service Address (renewable on a yearly basis). By using our address, you are protecting your own address from being on the public register and searchable online.

Who needs to provide Proof of ID and Address documentation to activate the account?

Only the account holder for the company. This is to ensure that we comply with Anti-Money Laundering (AML) regulations and “Know Your Customer” requirements. We are unable to make the transfer until this information is provided.

Can I add Business Mail Forwarding to my order?

All of our Ready-Made company purchases include one-year free Registered Office & Director Service Address, which allows you to receive statutory mail from Companies House and HMRC. If you’d also like to receive business mail for your company, you can add this via your account for an additional fee.

Do I need to inform HMRC if my company is no longer dormant?

If a dormant company becomes active again, there is a hard deadline for informing HMRC of this change in status. The newly active company is required to inform HMRC that it is no longer dormant within 3 months from the date on which it starts trading again or receives an income.

Can I get a bank account with the shelf company?

Yes, when you purchase a ready-made company from us, you will gain access to our client portal, where we have partnered with several banks. Through these partnerships, you can apply for a bank account directly. Please note that at least one director is generally required to be UK-based.

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Why is a Postal Deposit required?

For all services that include receiving business mail, we require a £20 postal deposit to cover the cost of forwarding your business mail on to you.

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7 Bell Yard, London, WC2A 2JR

85 Great Portland Street, London, W1W 7LT

167-169 Great Portland Street, London, W1W 5PF

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