Activating Your Service

We’re excited to set up your virtual office service! To get started, we just need to verify your ID and proof of address documents. Once we’ve received and successfully verified them, we’ll activate your account and let you know it’s ready to use.

Until then, we kindly ask that you wait for our confirmation before using the service. Please note that any mail received before your account is activated won’t be processed and will need to be returned to the sender.

Why Do We Collect This Information?

We have a legal obligation to verify identification documents for all clients using our address and telephone services. This is an essential step to ensure compliance with Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements and other regulations.

What Documents Do We Accept?

To complete the process, the account holder, the payment cardholder (if different) and all Company Officers including Corporate Officers (except Secretaries) will need to provide one each of the following: One Government Issued Photo ID and One Proof of Address dated within the last three months, preferably a Bank Statement.

Proof of ID’s accepted:

• Passport (UK or foreign)
• UK Driving Licence (full or provisional, photocard)
• National Identity Card (for EEA or Swiss nationals)

Proof of Address accepted:

(These must contain your full name and must be dated within the last three months. Abbreviations of your name may not be accepted. Please note we do not accept Proof of Address addressed to Businesses. We also require the original PDF copy and not screenshots.)

• Utility bill (gas, electric, landline phone bill)
• Bank, Building Society or Credit Union statement

Please also note that we may request additional proof/information, if you have provided several addresses upon sign up or used a different card for payment if it is not the same as the account holder.

Liveness Detection Verification

All verifications require a liveness detection test. We cannot accept documents in person so please do not send it in to us.

International Customers

If you’re documents are not written in the Latin Alphabet, no worries! Just make sure your proof of identity and proof of residential address documents are certified by a bank, financial institution, lawyer, or notary. It’s a simple step to get everything set up smoothly!

Does Anybody Else Need to Verify their Identity?

If your company has multiple officers, each of them will need to verify their identity with us. You can easily send them secure verification links via email or SMS directly from your account. Once all officers have been approved, your setup will be complete and ready to proceed.

How Long Does the Whole Process Take?

The whole process once you have completed all the above steps should take no more than one business day! We say 24 hours just to be on the safe side however it is usually always much quicker than this.

What If We Don’t Accept Your Documents?

We will always contact you if there is something wrong with the documents provided. We’ll always tell you the reason and suggest alternatives if you are unable to provide what was requested. We are here to help you every step of the way so please reach out to us if you are having any trouble!

Are My Documents Secure?

Trusted by millions of clients around the world with leading enterprises, SumSub, have never had any data breaches! All possible steps are taken so that your documents and credentials are kept safe and secure from prying hands! Please take a read of their Privacy Policy for further information here - Privacy Notice (Sumsub Service) | Sumsub.com

How Often Will You Need To Check My KYC Documents?

Every year when you renew your services with us, we will double check your Companies House listing for any changes in officers. If there are any new officers, we will reach out to you to start the onboarding process for them.

We will also ask you to provide new documents if the following happens:

• Your Photo ID expires
• You change any of your address details on your account
• You have rejoined us after a 6-month period from your last renewal date

If none of the above applies, we will do a KYC cycle every 2 years at a minimum.
KYC is conducted on a risk-based basis, with periodic reviews and immediate re-verification where changes in circumstances, risk profile, or regulatory requirements arise.

How Long Will You Keep My KYC Documents?

As per AML and KYC regulations, we will need to keep these documents for 6 years after the business relationship ends. As a Data Subject, the Right to Erasure does not apply to this provision.

I Am Having Trouble Uploading My KYC Documents, What Do I Do?

If you are uploading documents via SumSub, just let us know and we can help you step-by-step or upload them for you.